Paramount Technology Group, LLC © 2008-10 •
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When other support services ask you to contact them via email or phone, we offer more creative ways to report and track your incidents.
With our online ticketing system you can engage us immediately.
You can even browse our know-ledgebase and find answers for yourself with no additional cost!
With our online ticketing system you can engage us immediately.
You can even browse our know-ledgebase and find answers for yourself with no additional cost!
Did you know that 90% of computer issues can be resolved through a remote system connection?
Your days of waiting 24-48 hours for a technician to show up on-site to solve your issues are over. We will try our best to resolve any issues remotely before making the trip on-site to your building.
Your days of waiting 24-48 hours for a technician to show up on-site to solve your issues are over. We will try our best to resolve any issues remotely before making the trip on-site to your building.
Login to our online ticketing system to open a new incident or to review open and closed incidents.
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Contact Us
We provide on-call technical support for all of your computer needs. Whether you have one computer, or several with a network, look to us to be your expert advisors. We offer innovative ways to report incidents and our customer service is unparalleled. Through our offering of support bundles you can take advantage of bulk pricing, or simply enlist our help when you need it. We are flexible and focused on meeting your technical support needs.
Service
Expertise
Innovation
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We guarantee our service levels:
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Remote System Support
With over twenty years of technical expertise, we can guide you on the best course of action for your business and also help you avoid future technical issues. Our clients consider us their trusted technical advisor and together we make your business succeed!
Unlike our competitors, we believe that when you ask for help, you get—and on the same day!
Level 1:
Incident submitted through the web portal and resolved through the web portal. Response time inside of 1 hour.
Level 2:
Incident that requires remote web access and resolved through the web or phone. Response time inside of 3 hours.
Level 3:
Incident that requires on-site assistance for resolution. Response time and arrival on-site inside of 5 hours.
Now THAT is service!
Level 1:
Incident submitted through the web portal and resolved through the web portal. Response time inside of 1 hour.
Level 2:
Incident that requires remote web access and resolved through the web or phone. Response time inside of 3 hours.
Level 3:
Incident that requires on-site assistance for resolution. Response time and arrival on-site inside of 5 hours.
Now THAT is service!